Compucare Q&A
Q: How long have you been in business?
A: Compucare has been serving families and small businesses since 1993 with personal computer service. Started as a flea
market table in the Cordage Park, Compucare has grown to a customer base of well over 1100. Our close understanding of
our customer’s needs throughout the years keeps us able to provide top notch service. Understanding that most businesses
and many families work during the day, we offer very flexible drop off and pick up hours including Sundays and even the
occasional holiday.
Q: What is your primary product or service?
A: Mainly repairs and hardware upgrades- virus and spyware removal, Windows upgrades and installations, memory and
hardware upgrades and anything having to do with PCs. New custom desktop and laptops are available as well. We sell
Certera brand computers, built and customized right here on the South Shore. Compucare also offers affordable web hosting.
Remote as well as on site service and family computer tutoring are available.
Q: How did you first become interested in your line of business? What is your background?
A: I actually got started soon after I was a novice user myself. I got taken advantage of by a computer company (no longer in
business) in Marshfield back in 1992. I decided to learn computers for myself so I would never be put in that situation again. I
had already learned troubleshooting as a fighter jet crew chief in the Air Force, so I studied and extended my knowledge into
the computer field. I decided in my business I would treat customers the way I would want to be treated, no matter how much
or little they know about computers, everyone gets the same high level of personal service.
Q: How do you differentiate yourself from other businesses in your category and area?
A: Let's face it, anyone can SAY they can fix your computer, and there are certainly many big box stores that claim they do
just that. Compucare walks the walk. Customers can call and speak to the same person when picking up as they did when they
first explained the problem. We don’t have you come in for a costly “checkup” only to have some salesperson try to sell them
a new computer because they have so many to choose from. The fact is many of those places have people who simply run a
diagnostic program and just parrot the results to the customer. We know computers, and even more importantly, we know our
customers and never try to sell someone something they don’t need, especially when the problem can be easily repaired or the
computer upgraded to be as fast as it was when new for much less than the cost of a replacement system.
Q: How many locations do you have and do you have plans to expand?
A: Compucare is a small business, designed to be just large enough to serve all customers as needed and small enough to
provide the type of service our customers have come to depend on. Many times, with expansion, comes more troubles as a
good business tries to duplicate success by opening more branches. Often, successful owners find out the managers and
people they hire turn out not to be as competent or perhaps as honest as they are, and their reputation eventually suffers.
Unhappy customers always tell others of their bad experiences. Our happy customers bring us more business.
Q: Provide detailed directions to your location
A: Compucare is located at 43 Pembroke St (Route 27) less than 1/8 mile from the intersection of Rte 106 in Kingston. There
is a map on our site as well. Our red building is out front and is well lit.
Q: What type of payments do you accept?
A: We accept cash, personal and business checks, MasterCard, Visa, Discover and American Express through PayPal,.
Q: Which areas do you service? A: Most of our customers come from Kingston, Duxbury, Halifax and Plymouth, but some
come up from the Cape and down from Weymouth.
Q: Who owns your company or runs daily operations?
A: Compucare is a family owned and operated business. My name is Allan Wright, owner of Compucare. I am the person
usually in the office working with customers or their computers, and my wife Barbara helps with customer drop-offs and
pickups in my absence. Our daughter Lisa ran the shop for me during the day in our old location downtown and did a great
job. She and my son Allan now work in the computer gaming field.
Q: What are your hours of operation?
A: In order to stay in business these days, it is often necessary to work more than one job. My customers know that I work a
full time day job and always have and I understand people aren't made of money. My hours are always flexible, but
appointments are available most afternoons and evenings during the week to accommodate people's busy schedules and I
always open for drop-offs and pickups on Saturdays between Noon & 2PM. Sundays are by appointment only. enough to
provide the type of service our customers have come to depend on. Many times, with expansion, comes more troubles as a
good business tries to duplicate success by opening more branches. Often, successful owners find out the managers and
people they hire turn out not to be as competent or perhaps as honest as they are, and their reputation eventually suffers.
Unhappy customers always tell others of their bad experiences. Our happy customers bring us more business.
Question: Exactly where is your office located?
Answer: Compucare is located at 43 Pembroke St (Route 27) less than 1/8 mile from the intersection of Rte 106 in Kingston.
There is a map on our site as well. Our red building is out front and is well lit.
Q: What type of payments do you accept?
A: We accept cash, personal and business checks, while MasterCard, Visa, Discover and American Express are accepted
through PayPal,.
Q: Which areas do you service?
A: Most of our customers come from Kingston, Duxbury, Halifax and Plymouth, but some come up from the Cape and down
from Weymouth.
Q: Who owns your company or runs daily operations?
A: Compucare is a family owned and operated business. My name is Allan Wright, owner of Compucare. I am the person
usually in the office working with customers or their computers, and my wife Barbara helps with customer drop-offs and
pickups in my absence. Our daughter Lisa ran the shop for me during the day in our old location downtown and did a great
job. Lisa is now in marketing and my son Allan is a designer in the computer gaming field. My youngest son Brian has a great
computer mind and is currently attending college majoring in thecomputer field
Q: What are your hours of operation?
A: In order to stay in business these days, it is often necessary to work more than one job. My customers know that I work a
full time day job and always have and I understand people aren't made of money. My hours are always flexible, but
appointments are available most afternoons and evenings during the week to accommodate people's busy schedules and I
always open for drop-offs and pickups on Saturdays between Noon & 2PM. Sundays are by appointment only.