Service Rendered Charge for Service (Labor $65/shop hr.)
Service Rendered  (Labor = $65/shop hr.) (see notes in parentheses)
Repair estimates: No Charge for verbal, 1/2 hour min. for troubleshooting $32.50
Minimum labor charge (walk in) 1/2 hour $32.50
Desktop system reloading without data copy and replace (1) 2 hours ** $130.00
Laptop system reloading without data copy and replace (1) 2 hours** $130.00
Document backup prior to reload (2) (3) Flat rate per CD or DVD of files copied $50.00
Virus & spyware removal 1 1/2 hours - 2 hours *** $97.50- $130.00
Remote Service over the internet (phone or PC) Min 1/2 hr charge, billed in 15 min increments hourly time
Data recovery (from removed hard drive of ailing PC)(4) Min 1 hr labor charge for data retrieval Manufacturer's restore discs $50.00 (includes ground shipping)   (5) (8)

Pickup & Delivery Local $25.00 - $1.00 additional per mile both ways over 5 miles.
On site service- Residential $75.00 /hr.  1 hour minimum, 5 mile radius of Kingston (7)
On site service- Commercial $100.00 /hr 1 hour minimum, 5 mile radius of Kingston (7) 
Research $65.00 per hour 

Notes:

 * fixed pricing applies to most services, client will be notified of and need to approve any further repairs and charges before repairs proceed
** drivers provided by customer upon drop off.  Drivers needing research & download are $10.00 each and will be loaded on client's computer or provided on CD or DVD
*** some machines require extra time to remove threats, customer will always be notified or given the option to reload with or without data copy

(1) Flat rate for reloading includes installation of base operating system (Windows XP or Vista) or installation of restore disc(s), Windows service packs and updates. Customer supplied antivirus or basic free version will be loaded. Other helpful programs may optionally be loaded.
(2) data backed up from a healthy hard drive. Virus removal from saved data may apply.
(3) backup of documents, pictures and music, one user. Email file retrieval priced hourly.
(4) data recovery for ailing hard drives (noisy, inaccessible drive letters formatted, accidentally erased files)
(5) cost applies to most manufacturer's recovery disc set shipped to Compucare, some priced higher, customer will be notified of any additional cost prior to order
(6) local (5 mile radius) pickup & delivery available only by prior arrangement. Does not include installation upon delivery- add $20.00. 10 mile radius add $20.00 for distance and time spent.
(7) 10 mile radius add $20.00 first hour
(8) express shipping available at additional cost

 

Fixed Pricing
Compucare proudly offers fixed pricing for the following services*
Forms of payment:
Cash, company or personal checks accepted. 
In order to keep our costs and your costs down, credit cards no longer accepted, however, payment via PayPal is accepted in extreme circumstances.
Payment for custom built computers and laptops must be prepaid at time of order.

No reuse or duplication without written permission is allowed.